We typically fulfill orders within 48 hours (excluding weekends and holidays), and the shipping itself should take 2-5 business days. If you are based in Canada, shipping will take 10 to 15 days.
USPS Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. Please refer to the table below for estimated shipping rates. For orders $49 and above, we offer Free Shipping!
|0.6 oz. - 11.60 oz.||One bottle of a Face, Body or Hair Care product||$5.95|
|11.61 oz. - 15.94 oz.||Two bottles of Face, Body or Hair Care products||$7.95|
|15.95 oz. - 27 oz.||One Hair Care box set||$14.95|
|27.1 oz. - 35 oz.||One bottle of a Face, Body or Hair Care product + One Travel Set||$19.95|
Canada First Class International Shipping Rates and Estimates
|0.5 oz. - 16 oz.||One bottle of a Face, Body or Hair Care product||$15.95|
|17 oz. - 32 oz.||Two bottles of Face, Body or Hair Care products||$23.95|
|33 oz. - 64 oz||One bottle of a Face, Body or Hair Care product + One Travel Set||$35.95|
Where do you ship to?
U.S. and Canada. We are working on setting up international shipping so that we can serve more countries!
Who's responsible for customs for International Shipping?
Customers would have to pay for customs taxes and fees. Each country is different, so make sure you understand the custom policies of your country.
Can I cancel/make changes to my order once it's been placed?
Orders placed and cancelled within 00:00 AM to 10:30 AM on the same day can be cancelled through the Customer Account page. You can also message our Customer Support to request cancellation, but we can't guarantee that flexibility because we don't have a large team to support that. However, if you message us and we catch your message on time, we'll try our best to help you.
I still haven't received my order, but it's marked as Delivered.
Sometimes USPS could send your package to the wrong address, or the package could be stolen or misplaced. In this case, please call your closest post office and most of the time you'll get an answer. If there's an issue still, please contact us. We'll help you.
For more information on returns or refunds, visit our Return Policy page.
You can also contact us at firstname.lastname@example.org or click here to start a conversation.